Delivery & Pickup

Missed Delivery
Our delivery partners will make two (2) attempts in getting your package delivered. If they missed you on the first instance, the courier will either send y...
Mon, Jul 18, 2022 at 10:28 AM
Delivery Timeline
Our Online Store receives orders non-stop and you will receive your order based on the delivery lead times below: Metro Manila: 4 to 6 working days Luz...
Thu, Oct 27, 2022 at 10:28 AM
What If My Order Got Returned?
If your order gets returned to our warehouse, we're sorry to let you know that it is already considered as canceled from our end. This is only done aft...
Mon, Jul 18, 2022 at 10:29 AM
No Delivery Zones
As we believe in making the latest fashion styles accessible to everyone, we can assure you that we have wide reach across the Philippines. However, due to ...
Mon, Jul 18, 2022 at 10:29 AM
Can I Get Delivery Updates via SMS?
If you want to receive sms updates for your order, you can select this option after you complete the check out process. Enter the mobile number where you&#x...
Thu, Oct 27, 2022 at 10:29 AM
Shipping Partners
Do you need to speak to our Shipping Partners? Below are the different ways in which they can be reached.    LBC Email: customercare@lbcexpress.com...
Mon, Jul 18, 2022 at 10:28 AM
Order Tracking
Once your order has been handed over to our shipping partners, you will receive an email notification along with your order tracking number. Expect to r...
Mon, Jul 18, 2022 at 10:45 AM
Until when can I pick-up my Order?
Customers will receive an e-mail notification when their order is read for pick up. It is stated in the notification that they can pick up the order within ...
Wed, Aug 17, 2022 at 10:55 AM
I cannot pick-up my order within the given timeframe
No worries! You may assign a representative that may pick-up your order and have them present the following:  ●        Representative's Valid ID  ●  ...
Wed, Aug 17, 2022 at 10:55 AM
What are the requirements for pick-up orders?
If you have placed order via our online store and chose to pick it up in one of branches, please prepare the following to be checked by our store partners: ...
Wed, Aug 17, 2022 at 10:55 AM