Orders

Send an Order as a Gift
After you tap on REVIEW MY CART, you will see the option to send your order as a Gift. Sending it as a gift means that a gift receipt will be used instead o...
Wed, Mar 23, 2022 at 11:48 PM
Can I Request for a Paper bag?
We cannot include paper bags on your online store purchase. Paper bags are exclusively allocated for our boutiques while online store orders would be packed...
Wed, Mar 23, 2022 at 11:48 PM
Can I Cancel My Order?
Yes, you have the option cancel your order within two (2) hours from the time it was created. You can view this on your order confirmation email or on your ...
Wed, Mar 23, 2022 at 11:48 PM
Can my Penshoppe Customer Loyalty Card be applied to my online order?
The Penshoppe VIP Loyalty Card is not applicable online, but you may continue to use this in physical Penshoppe stores until December 31, 2021.
Wed, Mar 23, 2022 at 11:48 PM
How Do I Make an Order?
Follow the steps below to create your order! 1. Once you’ve found something you like, select the item's Size and Quantity by tapping on their respect...
Wed, Mar 23, 2022 at 11:48 PM
Order Confirmation
A confirmation email/sms will be sent for all successful orders made. This contains your order number, the order amount, item(s) ordered, your billing and d...
Wed, Mar 23, 2022 at 11:48 PM
How Can I Make Changes to My Order?
Once the check out process has been completed, changes to the order in terms of item/size/color/quantity can no longer be made. What you can do is cancel yo...
Wed, Mar 23, 2022 at 11:48 PM