Pickup in Store

Can I extend the pickup date of my order/s?
Customers are allowed to request for up to 10-day extension from the first pickup schedule. You can send your request to our Customer Care Team through our ...
Fri, Nov 17, 2023 at 8:31 AM
Can I change my pickup store location?
As much as we'd like to, this option is not yet allowed at the moment. You can assign a representative to pickup your order or request for cancellation ...
Fri, Nov 17, 2023 at 8:31 AM
I failed to pickup my order within the schedule. What will happen to my payment?
All unclaimed packages beyond the scheduled pick-up date are considered canceled and will be put back to our stocks. Refund will be process through your ori...
Fri, Nov 17, 2023 at 8:32 AM
How long will I receive my refund?
- For Credit/Debit Card Payments:This may take 20-30 business days before the refunded amount will reflect on your account.  - For GCash Payment:This will ...
Fri, Nov 17, 2023 at 8:33 AM
How Can I Make Changes to My Order?
Once the check out process has been completed, changes to the order in terms of item/size/color/quantity can no longer be made. Below are your options:  a....
Fri, Nov 17, 2023 at 8:34 AM
Can I Cancel My Order?
Yes, you have the option to cancel your order. Send an email to shop@penshoppe.com or slide us a message via our brand's Social Media accounts. Our Cust...
Fri, Nov 17, 2023 at 8:35 AM
How can I return-exchange my order?
Upon pickup, you can fit the item/s immediately and request for an exchange if you wish for a better fit. You also have the option to proceed to other Pensh...
Fri, Nov 17, 2023 at 8:35 AM
Our boutiques and online stores have different campaigns and activities. 
Fri, Nov 17, 2023 at 8:36 AM