If you need to process a return-exchange transaction and you've lost your online store receipt, please reach out to us with the following information. 

• Your order number


• Item you'll be returning


• Reason for return


• Boutique you'll be going to and date

We need this as we will coordinate your request with our Store partners. We will also relay your order invoice number so that your return-exchange transaction can be processed. You can send us an email at shop@penshoppe.com or fill up our Website Contact Us Form