Return and Exchange

Does Your Warehouse Accept Returns?
No, our warehouse does not process item returns as only our physical boutiques do. If you'll send an item to our warehouse, we will send it back to you...
Wed, Mar 23, 2022 at 11:48 PM
Damaged/Incorrect Item Received
If in case you've received a damaged/incorrect item, reach out to us immediately with the following information so we can investigate what happened. Pl...
Wed, Mar 23, 2022 at 11:48 PM
How Can I Process an Exchange If I lost my Online Store Receipt?
If you need to process a return-exchange transaction and you've lost your online store receipt, please reach out to us with the following information. ...
Wed, Mar 23, 2022 at 11:48 PM
Can I Exchange Gifts Given To Me?
If you receive a gift item from our online store and want to have it exchanged for a different size/color/style, you have the option to do so following our ...
Wed, Apr 27, 2022 at 3:06 PM
Online Store Returns Policy
For items purchased through our online store, you have 30 days from the date of purchase to exchange the items at any Penshoppe boutiques nationwide (Pensh...
Wed, Mar 23, 2022 at 11:48 PM
What If the Item I Want For Exchange is Out of Stock (exchange due to size only)?
If the same item is not available, you don’t have to worry as you can choose any item inside the store. If the new item (different from what was originall...
Wed, Mar 23, 2022 at 11:48 PM