Return- Exchange & Refund

Does Your Warehouse Accept Returns?
No, our warehouse does not accept returns from customers but our physical stores do. If you'll send an item to our warehouse, we will just send it back...
Mon, Jul 18, 2022 at 10:54 AM
Damaged/Incorrect Item Received
If in case you received damaged or incorrect item, please reach out to us immediately with the following information so we can investigate what happened. Pl...
Mon, Jul 18, 2022 at 10:58 AM
How Can I Process an Exchange If I lost my Online Store Receipt?
If you need to process a return-exchange transaction and you've lost your online store receipt, please reach out to us with the following information. ...
Wed, Mar 23, 2022 at 11:48 PM
Can I Exchange Gifts Given To Me?
If you receive a gift item from our online store and want to have it exchanged for a different size/color/style, you have the option to do so following our ...
Wed, Apr 27, 2022 at 3:06 PM
Online Store Returns Policy
Pack the item that you wish to return along with the sales invoice and proceed to any Penshoppe store nationwide. Click this to see the list of Penshoppe st...
Mon, Aug 8, 2022 at 9:49 AM
What If the Item I Want For Exchange is Out of Stock (exchange due to size only)?
If the same item is not available, you don’t have to worry as you can choose any item inside the store. If the new item (different from what was originall...
Wed, Mar 23, 2022 at 11:48 PM
I want to request for a Refund
Refund request is always subject for validation.  IMPORTANT NOTE: Change of size/style/color is not valid for Refund.  Online Purchase Valid Refunds...
Mon, Jul 18, 2022 at 11:01 AM