No, our warehouse does not accept returns from customers but our physical stores do. If you'll send an item to our warehouse, we will just send it back ...

If in case you received damaged or incorrect item, please reach out to us immediately with the following information so we can investigate what happened. Pl...

If you need to process a return-exchange transaction and you've lost your online store receipt, please reach out to us with the following information.  ...

If you receive a gift item from our online store and want to have it exchanged for a different size/color/style, you have the option to do so following our ...

Pack the item that you wish to return along with the sales invoice and proceed to any Penshoppe store nationwide. Click this to see the list of Penshoppe st...

If the same item is not available, you don’t have to worry as you can choose any item inside the store. If the new item (different from what was originall...

Refund request is always subject for validation.  IMPORTANT NOTE: Change of size/style/color is not valid for Refund.  Online Purchase Valid Refunds...