Pack the item that you wish to return along with the sales invoice and proceed to any Penshoppe store nationwide. Click this to see the list of Penshoppe stores: https://www.penshoppe.com/pages/store-list (excluding Penshoppe Accessories)
Return must be within 30 days from the date of purchase.
-All tags should be attached on the clothes.
-Must be unused and unwashed.
-Items shall be evaluated to confirm its condition.
a. Undergarments, Face masks, Swimsuit, jewelries and cosmetics are not valid for return due to sanitary reasons.
b. We cannot guarantee the availability of the item/s as stocks may vary per boutique.
You may also exchange it to a different item of the same amount or if you've chosen a higher value, you just have to pay for the excess amount. If of lower value, the excess amount will be forfeited.
Rest assured that our store partners will assist you on this. If you have other concerns, do let us know by clicking this link: https://www.penshoppe.com/pages/contact-us. Thank you for shopping with us!