Pickup in Store

What are the acceptable modes of payment for online pickup in store orders?
You can pay via GCash and Credit/Debit Card. During the order checkout process, you will be asked to select the payment method of your choice. You will be r...
Fri, Nov 17, 2023 at 8:25 AM
In which stores can I pickup my order?
You can now order online and pick up the items in your chosen Penshoppe branch! Below are the participating stores.  Ali Mall Ayala Manila Bay Ayala T...
Fri, Nov 17, 2023 at 8:23 AM
What is Buy Online Pickup In Store?
This is an option available at Penshoppe.com where customers can checkout items and choose the Penshoppe branch they want to pickup their orders. They also ...
Fri, Nov 17, 2023 at 9:07 AM
How do I make an order?
1. Once you’ve found something you like, Click "Add to Bag"  to store the items on your order basket.  2. Tap on " Review My Cart" b...
Fri, Nov 17, 2023 at 8:14 AM
How will I know if my order is successfully placed?
An order confirmation e-mail will be sent to all successful orders made.  Our Distribution Center Team will prepare the orders within 1-3 days and will shi...
Fri, Nov 17, 2023 at 8:26 AM
Until when can I pick-up my Order?
You can see in the Ready for pickup email the specific date until when you can dropby the store to get your order/s. Indicated date is 10 days after the rec...
Fri, Nov 17, 2023 at 8:27 AM
I cannot pick-up my order within the given timeframe
Failure to pick-up within 10 days may result to the cancellation of order but you may request for the extension of the pickup date by reaching out to our Cu...
Fri, Nov 17, 2023 at 9:09 AM
What should I present when I pickup my order?
Before our store partners handover your order/s, they'll ask for the ff:  ● Valid ID ● Screenshot/ picture of Ready for pick up email In case a re...
Fri, Nov 17, 2023 at 8:29 AM
Can a representative pick up my order? How?
If you choose to assign a representative on your behalf, have them present the following: ● Representative's Valid ID ● Photocopy/Picture of your Vali...
Fri, Nov 17, 2023 at 8:29 AM
Can I just book Grab/Lalamove/etc to pick up my order?
As much as we'd like to, this option is not yet allowed at the moment. If you are not available to pick up your order on the scheduled date, you may req...
Fri, Nov 17, 2023 at 8:30 AM